Freeze Dried Foods Refund and Returns Policy

At Freeze Dried Foods, we are dedicated to providing high-quality freeze-dried products to our customers. Your satisfaction is our top priority. This Refund and Returns Policy explains how we handle returns, refunds, and exchanges for purchases made through our website.

1. Returns and Exchanges

Eligibility for Returns

• Time Frame: You have 14 days from the date of purchase to initiate a return.
• Condition: Items must be unused, unopened, and in the same condition that you received them.
• Packaging: Products should be returned in their original packaging.

Non-Returnable Items

• Perishable Goods: Due to health and safety regulations, we cannot accept returns of opened or used food products.
• Gift Cards and Promotional Items: These are non-returnable and non-refundable.

How to Initiate a Return

• Contact Us: Email our customer service team at admin@freezedriedfoods.com.au with your order number and reason for return.
• Approval: Once we receive your request, we will evaluate it and notify you of the approval or rejection of your return.

2. Refunds

Processing Refunds

• Inspection: Upon receipt of your returned item, we will inspect it to ensure it meets our return criteria.
• Approval Notification: We will inform you via email about the approval or rejection of your refund.
• Refund Method: Approved refunds will be processed to your original method of payment within 7–10 business days.

Late or Missing Refunds

• Bank Processing Times: If you haven’t received a refund yet, please check with your bank or credit card company; processing times can vary.
• Contact Us: If you’ve done this and still have not received your refund, please email us at admin@freezedriedfoods.com.au.

3. Damaged or Defective Products

Reporting Issues

• Time Frame: Please notify us within 7 days of receiving a damaged or defective item.
• Documentation: Provide detailed information and photos of the product and packaging.

Resolution

• Replacement or Refund: We will offer a replacement at no additional cost or issue a full refund, including any shipping charges incurred.
• Return Shipping: We will provide instructions for returning the defective product, if necessary.

4. Shipping Costs

Return Shipping

• Customer Responsibility: You are responsible for paying the shipping costs for returning items, except in cases of damaged or defective products.
• Non-Refundable Shipping Fees: Original shipping charges are non-refundable unless the return is due to our error.

Shipping Insurance

• Recommended: We recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

5. Exchanges

• Eligibility: Exchanges are only available for items that are defective or damaged.
• Process: To request an exchange, contact us at admin@freezedriedfoods.com.au with your order details.

6. Sale Items

• Final Sale: Items purchased on sale or clearance are final and cannot be returned or exchanged.
• Exceptions: If a sale item is defective or damaged, please contact us for assistance.

7. Contact Information

For any questions or concerns regarding this Refund and Returns Policy, please contact us:

Freeze Dried Foods

• Email: admin@freezedriedfoods.com.au
• Phone: +61 (0)7 4700 1407
• Address: 18 Auscan Crescent Garbutt QLD 4814 Austrlia

We value your business and are committed to ensuring a positive experience with our products and services. Thank you for choosing Freeze Dried Foods!